Frequently Asked Questions



1. What is SocialProjects.org.uk?
 SocialProjects.org.uk is an online fundraising platform that helps social enterprises, charities, non-profit organisations, churches, community groups, and other socially driven projects raise funds for causes and initiatives that benefit communities.


2. Who can use the platform?
The platform is open to:

  • Registered charities

  • Community interest companies (CICs)

  • Social enterprises

  • Non-profit organisations

  • Faith-based organisations

  • Community groups

  • Schools and educational projects

  • Individuals or groups running verified social impact projects


3. Is SocialProjects.org.uk available only in the UK?
 The platform is primarily focused on supporting organisations and donors in the United Kingdom, but some international projects and donors may also be accepted subject to verification.


4. How does the platform work?
 Project owners create fundraising campaigns explaining: Their mission The project they are raising funds for Their funding target How the funds will be used Donors can then browse projects and make secure donations online.


5. Is there a fee for using the platform?
 Yes. A small platform fee may be deducted from donations to help cover payment processing, platform maintenance, administration, and operational costs. Full fee details are displayed before donations are completed.


6. How are projects verified?
 We may request documentation such as: Charity registration details Company registration documents Proof of identity Bank account verification Evidence of the project or organisation Verification helps protect donors and maintain trust on the platform.


7. Is my information secure?
 Yes. We take data privacy and security seriously. Personal and payment information is handled securely and in accordance with applicable data protection laws.


8. Can projects be removed from the platform?
 Yes. We reserve the right to suspend or remove projects that: Violate our terms Provide misleading information Engage in fraudulent activity Promote illegal or harmful activities


9. How do I contact support?
 You can contact the SocialProjects.org.uk support team through the contact form on the website or via the support email address listed on the platform.




1. Who can create a fundraising project?

Eligible organisations and groups include:


2. How do I create a fundraising campaign?

You simply:


3. What information do I need to provide?

You may be asked to provide:


4. How long does project approval take?

Approval times may vary depending on the verification requirements and the completeness of the information provided.


5. How do we receive donated funds?

Funds are normally transferred directly to the verified bank account provided during registration, subject to processing schedules and platform checks.


6. Can we update our campaign after publishing?

Yes. You can usually update:

 

7. Can we run multiple campaigns?

Yes. Approved organisations may run multiple fundraising campaigns at the same time, subject to platform approval.


8. Are there restrictions on what we can raise funds for?

Yes. Projects must comply with our terms and must not involve:


9. Can individuals raise funds for personal causes?

In some cases, personal causes with clear social benefit may be considered, but additional verification may be required.


10. How can we attract more donors?

We recommend:


11. Can we upload photos and videos?

Yes. Media uploads can help improve engagement and encourage donations.


12. What happens if we do not reach our target?

Funds raised may still be released depending on the campaign type and platform policies.


13. Can we thank donors publicly?

Yes. Campaign owners may post updates and thank-you messages unless donors choose to remain anonymous.


14. Can our account be suspended?

Yes. Accounts may be suspended for:


15. Is there support available for campaign setup?

Yes. SocialProjects.org.uk aims to provide guidance and support to help project owners create effective fundraising campaigns.